We conduct research that gives you understanding and insights about your clients, donors, or customers that you’ve never had before. You’ll learn what truly matters to them, why they behave the way they do, and what they are most excited about. This is the foundation for growth and improvement.
Our workshops bring your team together to develop new ideas and solutions, translating your collective knowledge and genius into creative “outside the box” new thinking. We’re extensively trained in the most effective methods for collaboration and innovation.
We help you identify which ideas are worth pursuing. They key is lightweight experiments with real customers to figure out which ideas will work before you’ve invested too much. With each experiment, you learn how to improve, and you increase your confidence that the idea will truly solve your problem.
We educate your people on how to incorporate innovation techniques into their daily work. We help you create an entrepreneurial culture so your organization can operate and adapt effectively, even under conditions of extreme uncertainty.
Dawn's superpower is envisioning a better future for customers.
Lisa's superpower is empowering teams to get stuff done.
We work with a range of social impact organizations. Our clients range from non-profits to tech startups, to accelerator programs, to innovations in the food sector. We have a strong passion for organizations that make the world better for humans and non-human animals.
"A design leader"
Dawn is a design leader. I observed her in action building bridges across the company to lead a cross-disciplinary effort with professional ease. Dawn brings her expertise to the table every day, deftly avoiding acting like a "know it all" (even though she does), and leading teams to find common ground, work together, balance tradeoffs and focus forward toward the future.
"New ways of serving our customers."
Dawn accomplished a lot with my team. Not only did everyone leave mastering rapid experiments, they identified a problem they wanted to apply the tool to in the next two weeks. We left the workshop with three experiments ready to test for new ways of serving our customers.
Dawn is an outstanding facilitator. She designed and lead workshops for The Trevor Project. She lead a diverse group (including Sr. staff, Board members, and junior staff) through a process that resulted in new learnings and a series of pilots for us to test. Without Dawn's guidance, I would not have been able to make so much progress. She is very insightful, personable and helpful.
"An All Star."
Dawn can do it all. First, she has a knack for focusing on the most important problems and solving them elegantly. She's a tireless advocate for good customer experience. Second, she has a great head for business. Third, her calm, thoughtful, professional and collaborative style makes her the kind of person you always want on your team. Dawn is an All Star.
Dawn proved to me that a great designer can also be a great leader. As a skilled designer she nurtured and trained her staff in the most innovative research and design methods. She was the embodiment of our mission-driven culture at Intuit. Her positive ethical values inspired all of us to give more to our community, and to leave the world a better place.
"Making it a Reality!"
Participating in the Social Lean Canvas workshop was incredible! For so long, I've been mulling over my concept but it never made its way through a comprehensive process. This workshop allowed me to build upon my vision and brought me closer to making it a reality. I also enjoyed learning from Dawn and the other participants. Their feedback and sense of collaboration provided a richer and welcoming experience.